Return policy

You can find our returns centre here

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your hat(s) must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase to the address on your packaging, we will provide you with a return address once you contact us.

    Refunds - If Applicable

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned hat(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be initiated, and a credit will automatically be applied to your original method of payment, it will approximately take 1-3 business days for the refund to be processed into your original payment method/bank account.

    Late Or Missing Refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at ASAP.

    Sale Items

    Only regular priced hats may be refunded, unfortunately sale hats cannot be refunded.

    Exchanges

    We only replace or refund hats if they are defective or damaged. We do not provide exchanges, returns or refunds due to change of mind or size. All sales are final due to every hat being made to order.

    Return Shipping

    When you contact our team regarding your return, we will provide you an address to ship to. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We would also like to advise you that we do not guarantee that we will receive your returned hat(s). 
    Please note that we do not do cover return shipping costs to us.