Return policy

You can find our returns centre here

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your hat(s) must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase to the address on your packaging, we will provide you with a return address once you contact us.

    Refunds - If Applicable

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned hat(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late Or Missing Refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at hey@dadrack.com.

    Sale Items

    Only regular priced hats may be refunded, unfortunately sale hats cannot be refunded.

    Exchanges

    We only replace hats if they are defective or damaged. If you need to exchange it for the same hat, send us an email at hey@dadrack.com and wait for instructions from our team on where to send your return package.

    Shipping

    When you contact our team regarding your return, we will provide you an address to ship to. You will be responsible for paying for your own shipping costs for returning your hat(s).

    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We also do not guarantee that we will receive your returned hat(s).